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Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Check your condition first

Community Pharmacist Consultation Service

GP Appointments: On the day and routine

Appointments with a Nurse (Treatment Room)

Been Off Work?

Home Visits

Life Threatening - Go to A&E

Missed Appointments – DNAs

Shirehampton Group Practice experiences a large number of  missed appointments, also referred to as a DNA (did not attend) where the patient does not attend their appointment and does not contact the surgery in advance to cancel or change it. The effect of this is:

  • An increase in waiting time for appointments
  • Frustration for both staff and patients
  • Costs the NHS billions of pounds per year
  • Prevents someone else who is sick to be seen sooner

Please remember to cancel your appointment if you can no longer make it so that it can be offered to someone else.

How to Cancel an Appointment

If you are cancelling an appointment, please telephone us on 0117 9162226. Our automatic cancellation service is available 24 hours a day, or you can choose to speak to a receptionist during opening hours (Monday to Friday 8:30am to 12:30pm and 1:30pm to 6:30pm).

Alternatively you can cancel your appointment using Patient Access or The NHS App if you are signed up to one of these services. If you are not currently signed up please ask at reception about these services.

We also offer a text service which reminds patients about appointments and offers the facility to cancel appointments if necessary.

Chaperones

If you would like a chaperone to be present during any part of your consultation including intimate examinations, then please inform your doctor.

In the event of the practice being unable to provide a chaperone at that time, you will be given the option of rebooking your examination for a subsequent date.