Friends and Family Test Results

 

See our latest results

77% Very Good
15% Good
4% Neither Good nor Poor
2% Poor
2% Very Poor
0% Don't Know

Patient feedback

Question:

Was offered a cancellation appointment (choice of 3 times) on the day of request with the Treatment Room. Nurse (Meryn) was highly professional & efficient! Results were reviewed & available in NHS App online within 16 hours.
Posted on: 06/06/2024

From econsult to call from Dr Male and later follow up by the same GP within the same day as stated - professional service..
Posted on: 06/06/2024

The physio I had my appointment with was really good and very understanding of my issues and knew very quickly what the diagnosis was . I was really impressed.
Posted on: 21/05/2024

The receptionist was very welcoming and friendly. Also helped me fill out a form as they observed that it could cause undue stress given the challenges I was going through. There was a slight delay in seeing the doctor vs my appointment time, but not an issue as far as I was concerned. The doctor was very attentive & compassionate and talked me through what needed to be done initially and subsequent next steps that would be needed. Couldn’t ask for more.
Posted on: 17/04/2024

Dr was running a bit late so had to wait a while to see her.. Well worth the wait though, pleased with the advice and treatment received.
Posted on: 27/03/2024

I have not had any problem with the system, in fact I have found it faster.
Posted on: 27/03/2024

The friendliness of the receptionist, the promptness of my appointment and the dedication of the doctor - everything was perfect
Posted on: 27/03/2024

Did an E consult, impressed with service. Got a text to say I'd get a phone call. Had a phone call, appointment made. Attended appointment. Excellent service.
Posted on: 27/01/2024

I have been very improessed with the efficiency of the e-consult system and how quickly I was then seen in person. The staff at Shirehampton GP have been very friendly and helpful ever since I joined.
Posted on: 14/01/2024

The e service was easy to use and I managed to see the doctor the following day ! The doctor was very helpful sending my presciption straight to the pharmacy ! The doctor also sent a text with exercises I could do for my neck injury ! Very effecient service !
Posted on: 06/01/2024

Completed an E Consult and had a reply within hours. Appointment made, was on time and GP was very good and didn’t try to palm me off.
Posted on: 12/12/2023

Excellent visit. Never had any problems with Shirehampton group practice at all over the last 78 years.
Posted on: 09/12/2023

The receptionist was helpful in my query. The nurse was very helpful, kind and professional. Listened to my worries and troubles and prescribed adequate mediation. I needed the medication amended the following day and the nurse did this promptly and resolved the issue.
Posted on: 03/12/2023

I attended a blood test and asked the nurse dealing with me about another problem I had. She then went to the nurse practitioner and discussed my problem. I was asked to return later in the day when the nurse practitioner would see me. I cannot speak too highly of the nurses at Shirehampton Health Centre.
Posted on: 10/11/2023

I really feel the sessions helped me reset, get more structure & set new boundaries that have had a positive impact on my well being. I wasn’t sure in the beginning how much help they were going to be & was slightly dismissive but I can honestly say the sessions truly helped & got me through some things I perhaps would have dealt with incorrectly making the situation worse - so I am thankful & grateful to have had this service made available.
Posted on: 10/11/2023

Seen ahead of time. Very approachable, friendly nurse, who was efficient and made me feel comfortable through the whole appointment. Checked I was happy for a student nurse to be present during the appointment, which I was. I cannot fault your practice nurses, the service is always excellent. I also like the new yellow and black signage to the rooms - much more accessible and inclusive.
Posted on: 12/10/2023

The Doctor was very polite and understanding. She was very clear in the manner in which she explained everything. Overall, an excellent experience. Thank you.
Posted on: 10/10/2023

The nurse was very welcoming and put me at ease. She talked me through step by step of my small procedure. I felt safe and relaxed throughout. The nurse was very informative and explained everything clearly. So my overall experience was very good/excellent.
Posted on: 10/10/2023

Spoke to my assigned GP who took my concerns seriously and has been incredibly helpful getting my situation sorted
Posted on: 06/10/2023

Nurse was brillant. Made me feel comfortable, told me about the procedure as they went along and really lovely. Really helpful to be able to book an appointment online, following a txt message.
Posted on: 05/10/2023